1. Introduction
Trip Experts values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tripexperts.co.uk, interact with our services, or communicate with us in any way.
This Privacy Policy complies with the General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable privacy laws.
By using our services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you use our website or services:
- Personal Identifiers: First name, last name, email address, phone number, mailing address (including city, state/province, zip/postal code).
- Contact and Account Details: Social media profile information when you use third-party login (e.g., Facebook, Twitter).
- Device Information: IP address, browser type, operating system, and referring URLs.
- Usage Data: Pages visited, time spent, clicks, and other analytics data.
- Marketing and Communication Preferences.
- Children’s Data: We collect information from children under 13 only with verified parental consent.
3. How We Use Your Information
We may use your personal data for the following purposes:
- To provide and manage our travel-related services.
- To respond to your inquiries and customer support requests.
- To send transactional emails (e.g., booking confirmations).
- To send marketing emails via Mailchimp (with your consent).
- To process payments through PayPal.
- To personalize content, ads, and user experience.
- To analyze website traffic using Google Analytics.
- To conduct advertising and remarketing through Google Ads, Facebook, and Bing Ads.
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing (GDPR & UK GDPR)
We process your personal information based on the following legal grounds:
- Your consent, where required (e.g., marketing, cookies).
- Performance of a contract, such as providing services or responding to inquiries.
- Compliance with legal obligations, including fraud prevention.
- Our legitimate interests, such as improving services, advertising, and maintaining security.
5. Sharing Your Information
We may share your data with:
- Service providers such as payment processors, email marketing platforms, and hosting providers.
- Advertising and analytics partners like Google Ads, Facebook, Bing Ads, and Google Analytics.
- Third parties involved in your booking or inquiry.
- Law enforcement or authorities, when required by law.
- Business partners in the event of a merger, sale, or asset transfer.
6. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to enhance your experience, gather analytics, and deliver targeted advertising. These include:
- Google Analytics for usage statistics and visitor behavior.
- Google Ads, Bing Ads, and Facebook for remarketing and targeting.
- You can manage cookies via your browser settings or opt-out of tracking via Google Ads Settings or Your Online Choices.
7. Children’s Privacy (COPPA Compliance)
Our services may collect limited information from children under the age of 13, only with parental consent. If we learn that a child has provided us with personal information without such consent, we will delete it promptly.
Parents or guardians can contact us to review or delete a child’s data.
8. Data Retention
We retain your information only as long as necessary for the purposes stated in this Privacy Policy, including for legal, accounting, or reporting obligations.
9. Your Privacy Rights
Under GDPR / UK GDPR:
You have the right to:
- Access your personal data.
- Rectify incorrect or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to data processing.
- Request data portability.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with a supervisory authority.
Under CCPA / CPRA:
California residents have the right to:
- Know what personal data we collect and how we use it.
- Request deletion of your personal information.
- Opt out of the sale or sharing of your personal data.
- Request to limit the use of sensitive personal data.
- Exercise your rights without discrimination.
You may exercise your rights by contacting us using the details in Section 11.
10. Third-Party Services
Our website may contain links to third-party services and social media platforms. This Privacy Policy does not cover their practices. Please review their respective privacy policies.
11. How to Contact Us
For questions, concerns, or to exercise your data rights, contact us via:
- Email: info@tripexperts.co.uk
- Contact Form: https://www.tripexperts.co.uk/contact/
- Phone: +44 7401 221472
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Effective Date.” Continued use of our services after such updates constitutes acceptance.
13. Do Not Track (DNT) Signals
We do not currently respond to Do Not Track browser signals or similar mechanisms.
14. Consent
By using our website, you consent to the terms outlined in this Privacy Policy.
Cookie Banner Notice (GDPR & UK GDPR Compliant)
You should display this notice as a pop-up or banner when users first land on your site.
Cookie Banner Text (for display on website)
🍪 We Use Cookies
We use cookies to enhance your experience, analyze website traffic, and serve targeted advertisements. By clicking “Accept All”, you consent to the use of all cookies. You can choose to accept or reject specific categories of cookies or change your preferences at any time.
👉 [Cookie Settings] [Accept All] [Reject All]
Optional: Link this banner to a Cookie Policy or Privacy Policy page, e.g.:
“Learn more by reading our Privacy Policy and [Cookie Settings].”